Privacy Policy

Springfield Happy Paws (“the Company”) is committed to respecting and protecting your privacy. The Company is fully compliant with the General Data Protection Regulation (GDPR).


Information collected

The company may collect the below items of personal information. These are required in order to process any requests or quotes, or to maintain a working relationship.

The company retains your information throughout your working relationship, and will retain the items marked with an asterisk (*) for 7 years after for the purposes of tax processing.

  • Owner details
    • Name*
    • Email address*
    • Telephone number(s)
      • Mobile
      • Home
      • Work
      • Emergency
    • Home address
    • Days when property is empty
    • Keys to property
  • Pet details
    • Name*
    • Species
    • Date of birth
    • Age
    • Identification (breed, colour / markings, gender)
    • Security (microchip, tag, hiding places)
    • Medical information
    • Vet name and contact information
    • Insurance details
    • Behaviour (off lead walking, hand signals and commands, reaction to other dogs)
    • Home life (feeding, litter)

Storage of information

All personal information held by the Company is stored in a secure manner, using physical and technological security measures in compliance with the GDPR.

Any keys to your property are held on anonymous key rings, identifiable only by company reference number.


Sharing personal information

The Company does not share your personal information with any third parties, except where required in case of an emergency – i.e. giving contact and insurance information to your vet, if treatment is required.


Marketing communications

The Company would like to send you marketing communications to keep you informed of news about the Company and changes to legislation or local news which may affect your pet (i.e. lead requirements, outbreak of kennel cough). In compliance with GDPR, the Company will not add you to any contact lists for marketing communications unless you have given us your explicit consent to do so.

You can update your communication preferences at any time by emailing springfieldhappypaws@gmail.com.


Access to your information

If, at any time, you wish to access the personal information held by the Company, please email springfieldhappypaws@gmail.com.

You may wish to do this for the following reasons:

  • To see what information is held about you
  • To amend or update any of your personal information
  • To ask the Company to delete you from any records

Third party websites

Occasionally, the Company may link to websites owned by other people (known as “third party websites” or “external links”). As these websites are not owned by the Company, the Company does not take responsibility for them and advises you to read their privacy policies before providing them with your personal information.


Contact details

To contact the Company for any reason, please email springfieldhappypaws@gmail.com.

This policy was last updated on 21st September 2018.